m–wise Loyalty Cloud

Customer service

Create and manage a customer-centric loyalty program.

360° customer overview

Make every interaction a loyalty-building moment

Empower your team to go above and beyond with a comprehensive overview of each customer’s cross-channel history and preferences.

Customer history

Every touchpoint is visible to your team

The customer history feature ensures that all touchpoints with the customer are visible and quickly accessible. You’ll see all past interactions including purchases, store visits, email clicks and more.

Real-time updates

Empower your team to go above and beyond

You also have the ability to manually issue rewards to individual customers. Customers can see their new rewards immediately in their online accounts or mobile app.

Data management

Update customer data with ease

Manually update customer data as needed. The updates take effect in real-time so your team can drive customer satisfaction with timely responses to any requests.

Rewards management

See the status of all rewards at a glance

Your team can access a customer’s reward-related information with just a few clicks, including the number of points obtained, tier level, vouchers received and redeemed, delivery of gifts and more.

Customer segments

Understand who you're talking to

Your team will see which segments a customer belongs to so they can provide the right service to them. Segments tell you exactly who your customers are at a glance.

Make loyalty engaging

Discover the power of m–wise Loyalty Cloud

Get a demo of m–wise Loyalty Cloud

Experience the next generation of loyalty software.